Boxen, LLC Privacy Policy

 

Last Updated: September 4, 2026

 

Boxen LLC (“Boxen,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared and the choices available to you.

 

This policy applies when you visit mealboxen.com, use our linked GoPrep ordering site, place an order, join our email or text-message lists, contact us or otherwise interact with Boxen.

 

By using our websites or services, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

 

The information we collect depends on how you interact with Boxen.

 

Information You Provide

 

We may collect information you provide directly, including:

 

• Name

• Email address

• Mobile phone number

• Billing and delivery addresses

• Gate codes and delivery instructions

• Account login information

• Order history and meal selections

• Dietary preferences or allergy information you voluntarily provide

• Loyalty, referral and account-credit information

• Email and text-message preferences

• Survey responses, reviews and feedback

• Messages, questions and customer-service requests

 

Please do not provide sensitive personal information that is not necessary for us to fulfill your order or respond to your request.

 

Payment Information

 

Payments placed through our GoPrep ordering site are processed using Stripe.

 

Boxen does not ordinarily receive or store your complete credit- or debit-card number. Stripe and GoPrep may collect and process the payment and transaction information necessary to complete your purchase, prevent fraud, issue refunds and comply with legal obligations.

 

Stripe and GoPrep handle this information according to their own privacy policies and security practices.

 

Information Collected Automatically

 

When you visit our main website or ordering site, Wix, GoPrep and their service providers may automatically collect information such as:

 

• Internet Protocol address

• Browser and device type

• Operating system

• Pages visited

• Links selected

• Referring website

• Approximate location derived from an IP address

• Date, time and duration of a visit

• Cookie identifiers

• Website and ordering-platform activity

 

This information helps operate, secure and improve our websites and services.

 

2. How We Use Information

 

Boxen may use personal information to:

 

• Create and manage customer accounts

• Process payments and fulfill orders

• Prepare and package the meals selected

• Deliver orders to the correct location

• Communicate about an order or delivery

• Send Sunday delivery reminders and estimated delivery information

• Respond to questions, concerns and customer-service requests

• Process changes, credits and approved refunds

• Administer loyalty points, referrals and promotions

• Maintain business, accounting and tax records

• Detect or prevent fraud, misuse and security incidents

• Improve our menu, services, website and ordering experience

• Send newsletters, menu announcements and promotions when permitted

• Comply with applicable laws and protect our legal rights

 

Boxen manages deliveries internally. We use the customer information necessary to organize routes and complete deliveries.

 

3. Online Ordering Through GoPrep

 

Boxen uses GoPrep to provide its online ordering platform.

 

When you create an account, place an order or communicate through the ordering platform, GoPrep may process information such as your name, contact information, delivery address, account credentials, order details, preferences, transaction records and website activity.

 

Boxen receives the information necessary to prepare, manage and deliver your order. GoPrep also processes information according to its own Privacy Policy.

 

4. Payment Processing Through Stripe

 

Stripe processes payments made through the GoPrep ordering site.

 

Stripe may receive payment details, billing information, transaction data, device information and other information needed to process a payment, detect fraud, manage disputes and comply with financial laws.

 

Stripe’s handling of this information is governed by Stripe’s own privacy practices. Boxen does not control Stripe’s independent collection or processing of information.

 

5. Email Communications Through Mailchimp

 

Boxen uses Mailchimp to manage its email list and send newsletters, weekly menu announcements, promotions and other updates.

 

If you subscribe to or receive Boxen marketing emails, Mailchimp may process your name, email address, subscription status and information about email interactions, such as whether a message was opened or a link was selected.

 

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.

 

Unsubscribing from marketing emails will not prevent Boxen from sending necessary transactional communications about an existing order, refund, account or customer-service matter.

 

6. Text Messages Through GoPrep

 

Boxen uses GoPrep to send order-related and delivery-related text messages, including delivery reminders, estimated delivery windows and delivery confirmations.

 

If you separately agree to receive promotional text messages, Boxen may also use GoPrep to send menu announcements, reminders, promotions or similar marketing communications.

 

Message and data rates may apply. Message frequency may vary.

 

You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting Boxen.

 

Opting out of promotional messages does not prevent Boxen from contacting you when reasonably necessary to complete or resolve an active order. However, opting out may prevent you from receiving automated delivery updates.

 

Mobile numbers and text-message opt-in records are not sold or provided to unaffiliated third parties for their own marketing or promotional purposes. Information may be provided to technology vendors when necessary to deliver Boxen’s messages and operate the service.

 

7. Wix and the Main Boxen Website

 

Boxen uses Wix to host and operate mealboxen.com.

 

Wix may use cookies and similar technologies to provide website functions, maintain security, remember preferences, measure website activity and support features used on the site.

 

Information processed by Wix is also subject to Wix’s privacy practices.

 

8. Cookies and Similar Technologies

 

Our websites and service providers may use cookies, pixels and similar technologies.

 

These technologies may be used to:

 

• Keep websites functioning properly

• Remember settings and preferences

• Maintain account sessions

• Protect website and account security

• Understand how visitors use the websites

• Measure website and marketing performance

• Improve content and the customer experience

 

Some cookies are necessary for website and ordering functions. Other cookies may relate to analytics or marketing.

 

You may manage cookies through your browser settings and any cookie controls displayed on the website. Blocking certain cookies may affect website or ordering-platform functionality.

 

9. When Information May Be Shared

 

Boxen does not sell customers’ personal information.

 

We may share information with companies that help us operate our business, including:

 

• Wix, for website hosting and website functionality

• GoPrep, for online ordering, customer accounts and text communications

• Stripe, for payment processing and fraud prevention

• Mailchimp, for email-list management and email communications

• Accountants, insurers, attorneys and other professional advisers

• Government agencies, regulators, courts or law enforcement when legally required

 

These providers receive only the information reasonably necessary for the services they perform. Their handling of information may also be governed by their own terms and privacy policies.

 

Boxen may disclose information when we reasonably believe it is necessary to:

 

• Comply with a law, subpoena, court order or legal process

• Detect, investigate or prevent fraud or unlawful activity

• Protect Boxen, our customers or others

• Enforce our Terms & Conditions

• Respond to an emergency involving health or safety

 

If Boxen is involved in a sale, merger, financing, restructuring or transfer of business assets, customer information may be disclosed or transferred as part of that transaction, subject to applicable law.

 

10. Marketing Choices

 

You may unsubscribe from Boxen marketing emails by using the unsubscribe link included in an email.

 

You may opt out of promotional text messages by replying STOP.

 

You may also contact info@mealboxen.com to update your communication preferences.

 

Even after opting out of marketing, Boxen may continue sending non-promotional messages relating to orders, deliveries, payments, refunds, account security or customer-service requests.

 

11. Information Security

 

Boxen uses reasonable administrative, technical and physical measures intended to protect personal information.

 

We also rely on Wix, GoPrep, Stripe and Mailchimp to maintain protections for information processed through their services.

 

No website, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

 

Customers are responsible for protecting their account credentials and should contact Boxen promptly if they believe their account or information has been used without authorization.

 

12. Information Retention

 

Boxen retains personal information only for as long as reasonably necessary to:

 

• Fulfill orders and provide customer service

• Maintain customer accounts and preferences

• Administer loyalty points, credits and promotions

• Maintain accounting, tax and transaction records

• Resolve disputes

• Prevent fraud

• Meet legal and regulatory requirements

• Protect or enforce our legal rights

 

Retention periods vary depending on the type of information and the reason it was collected.

 

Information processed by Wix, GoPrep, Stripe and Mailchimp may be retained according to their respective policies and legal obligations.

 

13. Your Privacy Choices and Requests

 

Depending on applicable law and the information involved, you may request that Boxen:

 

• Provide information about the personal information we maintain about you

• Correct inaccurate contact or account information

• Delete certain personal information

• Update your communication preferences

• Explain how your information has been used or shared

 

Submit requests to info@mealboxen.com.

 

We may need to verify your identity before completing a request. Certain information may need to be retained for active orders, payment records, taxes, fraud prevention, legal compliance or dispute resolution.

 

For information controlled directly by GoPrep, Stripe, Wix or Mailchimp, you may also need to submit a request to that provider.

 

14. Children’s Privacy

 

Boxen’s websites and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

 

Orders should be placed by an adult or with the permission and supervision of a parent or legal guardian.

 

If you believe a child has provided personal information without appropriate permission, contact info@mealboxen.com.

 

15. Third-Party Websites

 

Our website and ordering platform may contain links to websites or services that Boxen does not control.

 

This Privacy Policy does not govern third-party websites or services. We encourage customers to review the privacy policy of each service they use.

 

Relevant providers include:

 

• Wix

• GoPrep

• Stripe

• Mailchimp

 

16. Changes to This Privacy Policy

 

Boxen may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

 

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated by email or another reasonable method when appropriate.

 

17. Contact Boxen

 

Questions, concerns or requests relating to this Privacy Policy may be directed to:

 

Boxen LLC

Email: info@mealboxen.com